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Return Policy

If you are not satisfied with your purchase you may return it to us by post within 7 days of receipt, and we will issue a full refund, provided the item returned complies with the following conditions:

The item must be unused and returned in its original condition; we reserve the right to refuse a refund if an item is in unsuitable condition, use or scratch.

REFUNDS :
Your returns will be refunded at the value you purchased them originally.
All refunds will be credited directly to your original method of payment.
Delivery charges are non-refundable.*
*The initial delivery charge will only be refunded on occasions when the item received is faulty, damaged or the wrong items were sent. In this case please email our Customer Service Team at neo@ejoytech.com.tw confirming your order number, description of the fault in product and whether you wish to receive a replacement or refund. 

RETURN BY POST :
All orders can be returned by post. 
We recommend that you send returns using a tracked method, such as a courier or recorded post, to the following address: 

16F-1, No.880, Chung Chen Rd., Chung Ho Dist., 
New Taipei City, 235, Taiwan, R.O.C
Consignee : Neo Chen

We will email you to let you know once your return parcel has been received and your refund is completed. Please hold on to your postage receipt and tracking number. For peace of mind, you may want to send the parcel using a delivery service that insures you for the value of the goods, should the parcel get lost.
Please, remember the goods are your responsibility until they reach our warehouse, so make sure it´s packed up properly and can´t get damaged on the way. Additionally, we are not responsible for any items that are returned to us by mistake.